You tapped the spin button twice because the first tap did nothing, and the game then showed an error or froze. That double tap is the most common cause of a stuck session or a failed bet on a phone.

Games and pages will not load on a phone

The screen stays blank, spins forever, or a game shows a loading wheel that never stops. The usual culprits are a weak connection, a browser holding old data, or too many open tabs.

• Slow or unstable mobile data or Wi-Fi
• Cached files or cookies blocking the page
• An outdated phone browser
• Too many tabs or background apps using memory
• A game provider that is temporarily down

1. Close every tab and background app, then reopen your browser.
2. Switch from mobile data to Wi-Fi, or the other way around, and reload the page.
3. Clear the browser cache and cookies for the site, then sign in again.
4. Update your phone browser to its latest version and restart the phone.
5. Turn off any ad blocker or privacy extension for this site.
6. Open the site in a private or incognito window to rule out stored data.
7. Try a different browser to see if the problem follows the browser or the connection.
8. If only one game fails, open a different game from the same provider to compare.
9. Wait a few minutes and reload if several games fail at once, as a provider outage often clears on its own.

Contact support if the page still fails after these steps on two different connections and two browsers. You can still reach the Leon Casino online site through www.leoncasino-ca.com and try the mobile version from your phone browser.

A deposit left the bank but is not on the balance

The bank shows the payment as sent, yet the casino balance stays the same. This is often a delay between the payment provider and the casino system, not a lost payment.

• The payment is still being confirmed by the provider
• A reference or account detail did not match
• The deposit went to a different account or wallet
• A bank security check is holding the transfer
• The balance page is showing old data

1. Refresh the balance page and sign out and back in before doing anything else.
2. Check the deposit history inside your account for a pending or failed entry.
3. Compare the amount and reference in your bank app with the casino record.
4. If the bank shows the payment as pending, wait for it to clear before retrying.
5. Do not send a second deposit until the first one is resolved.
6. Take a screenshot of the bank confirmation and the casino history for your records.
7. Check that no bonus code you entered is holding the deposit for review.
8. Contact support with both screenshots if the history shows nothing after the bank clears the payment.

Reach out to support as soon as your bank marks the payment as completed and the casino history still shows no record. The Leon Casino bonus terms can also hold a deposit briefly while a code is checked, so note any code you used.

A withdrawal is pending longer than expected

The withdrawal shows as pending, and the status does not change. Pending status often means a check is still running, not that the request was denied.

• Identity or payment checks are still open on the account
• A bonus is still active and must be completed or removed
• The withdrawal method does not match the deposit method
• The request was made during a busy period
• Bank details on file are incomplete or wrong

1. Open the withdrawal history and confirm the exact status shown.
2. Complete any open identity check before expecting the payment to move.
3. Check whether an active bonus is attached and finish or cancel it as you prefer.
4. Make sure the withdrawal goes to a method you have used before for deposits.
5. Confirm your bank details are complete and match your name exactly.
6. Cancel and resubmit the request only if support tells you to do so.
7. Keep the confirmation email or screen for your records.
8. Contact support if the status has not changed after you have cleared all open checks.

Contact support once every open check on your account is closed and the withdrawal still shows pending. Players using the Leon Casino app, if it is offered in your region, should confirm the request from the same account they used to deposit.

Identity verification is stuck or documents are rejected

The account shows verification as pending or a document as rejected, and the reason is not clear. Blurred images, expired documents, or details that do not match are the usual causes.

• The photo is blurry, cropped, or has glare
• The document has expired or shows an old address
• The name or date on the document does not match the account
• A selfie does not clearly show your face
• A document type that is not accepted was uploaded

1. Open the verification page and read the exact rejection reason shown for each document.
2. Photograph the document on a flat surface in good light, with all corners visible.
3. Upload a colour copy, not a black-and-white scan or a screenshot.
4. Make sure the document is current and shows your name exactly as on the account.
5. If a selfie is requested, take it without a hat or filter and with your face fully visible.
6. Upload one document at a time and wait for its status to update before adding the next.
7. Remove old rejected files so the reviewer sees only the new upload.
8. Contact support with the rejection message if a clear, current document is rejected again.

Contact support when a document that meets every condition is still rejected after a second upload. The Leon Casino online verification process only moves forward when each file is readable and matches your account details.

Quick Reference

The table below pairs each common problem with its usual cause and the first check to try.

Each row points to a single first action, not the full fix. Start with the first check, then move to the longer steps in the matching section. A deposit that is still confirming will not appear no matter how often you refresh. A withdrawal will not move while an identity check is open. A rejected document needs a new upload, not a support ticket, in most cases. Use the table when you are unsure which section applies to your symptom.

Keep your account name and documents consistent, and complete verification before you request a withdrawal; that single habit prevents most of these problems.